Turningstone Immigration Consulting offers its services on a flat fee basis that is agreed upon in advance of any services being rendered, and formalized with clients through the signing of a detailed Retainer Agreement before any fees are paid. Given the transparency of our fee structure, our refund policy is defined in the specific retainer agreements we sign with each individual client.
If a client who retains our services changes his or her mind after signing a retainer agreement and making payment, we may at our sole discretion agree to refund the initial fees paid subject to a deduction for our time so far spent on the case at our defined hourly rate in the retainer agreement we signed.
Our fees are subject to any applicable government taxes, which are additional to the fees and are non-refundable. For clients resident in Canada, this includes the Harmonized Sales Tax (HST). There may also be other costs like disbursements, or costs related to a case apart from our legal fee and taxes, which are also additional and non-refundable.
Fees for paid initial consultations will be credited towards client fees if we are retained within 30 calendar days of the consultation date. We do not refund consultation fees if we are not retained.
This refund policy may change at any time. If we change our policy, we will post the changes to our website.